Starting on 10/01/23, Oportun has no longer been able to connect to your Fidelity account via Plaid. Without this connection, we can no longer make the automatic transfers that power our savings product. This was the result of decisions made by Fidelity and was completely outside of our control.
Our number one priority has always been to help you meet your financial goals, and we understand what a disappointment this could be for you. Your money has remained safe and secure while we sorted through this change. Please see below for the latest updates on this change and your options.
Is Oportun still unable to connect to Fidelity accounts via Plaid?
Yes. If you previously had a Fidelity account linked to the Oportun app, we reached out late last year to let you know that Fidelity made the decision to cut off access to Plaid. Because Fidelity will no longer access Plaid, Oportun will no longer be able to connect your Fidelity account. This is still the case that we are unable to connect to your Fidelity account.
Are there any other options so I can still link my Fidelity account with Plaid?
We explored multiple alternative options and ultimately decided Plaid is the preferred solution for maintaining the best, seamless user experience for you. To that end, our best recommendation for continuing on your effortless savings journey is that you use an account you hold at a different bank to connect to Set & Save™.
Will I still be charged the subscription fee if I link a different account?
We hope you'll rejoin us in meeting your savings goals together, so we're waiving your subscription fee for 12 months. This means that you can use the Oportun app for free for 12 months.
How do I get my 12 months free?
If you had a Fidelity account linked to the Oportun app, we've gone ahead and automatically applied your 12 months free. There is no action you need to take to claim this offer—it is automatically applied to your Set & Save account. Just link a new bank account to our app to continue saving for your goals.
Do I have any other options for continuing to use the Oportun app?
You can always leave your funds in your Oportun account, as they are safe even without the connection that allows us to make new savings for you.
If you have a checking account with another institution, you can always link a new checking account so we can continue to save to your goals. You can see more about how to do that here: Connecting and removing external bank accounts
Access to withdraw your funds is still available at all times. If you choose to withdraw the funds, they will be sent to the Fidelity account they came from. You can see more information on how to do that here: Withdrawing money to a linked bank account
Who should I contact if I more questions about this decision?
As this was a business decision made by Fidelity, we still suggest reaching out to them for questions regarding the loss of access to Plaid and its services which make saving with Oportun possible. They can be reached at 800-343-3548 or by going to https://digital.fidelity.com/prgw/digital/customer-service/
Plaid also has some more information here: https://plaid.com/keep-open-finance-open/
If you have any questions or concerns about Set & Save or about the Oportun app, please reach out to our team at help@oportun.com. We're eager to help and we're excited to continue saving together.